To arrange a payment extension, you'll need to contact us directly and advise how and when you'll pay your bill.

Please note: These numbers can still be called from services that have been restricted.

Mobile customers

Call 1509 (free from an Optus Mobile) and use our self-service system to extend your payment due date:

• Select the "Account Balance & Billing Enquiries" option
• Select the "Request Further Time to Pay Your Account" option and follow the prompts

Home Phone / Home Broadband customers

Call 132 926 (free from an Optus Home Phone) and select the "Request further time to pay" option

Mobile Broadband customers

Call 132 926 (free from an Optus Home Phone) and select the "Request further time to pay" option

All Other Customers

Call the Customer service number that applies to your account. You can find this on the top of your Optus bill.

If you're currently overseas - Click here